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Confident my car was Confident my car was treated professionally. J Willy. Nice staff. Quick service. I would have appreciated being told more specifics about my vehicle - the tire pressures if they were okay or not , even though I would have appreciated being told more specifics about my vehicle - the tire pressures if they were okay or not , even though I know they checked them.. Erid h. Highly efficient. Very kind staff. Alexis H. They got the job done right quick and fast. Travis B. Staff was super curteous and friendly. Their interaction with one another was light and fun and their general attitude toward me Their interaction with one another was light and fun and their general attitude toward me and my vehicle indicated they genuinely cared about my truck getting the best treatment.

The turnover of technicians at most Valvoline locations seems to be frequent. Sometimes you get great technicians and sometimes Sometimes you get great technicians and sometimes you get mediocre technicians. The last time I visited this location was top notch service delivered by a Technician name of Johnny.

This visit was all different technicians and the service was mediocre. High price to pay for mediocre. Boyd S. Knowledgeable and friendly staff. Quick in and quick out. I just felt it took longer than it should of. They were not busy. I was on my lunch break. Bonnie B. Mostly because of the wait outside. The cars were backed up in each line when we arrived.

Felt like I was pulling into a clubhouse of 20 year olds. All I reciecved was attitude, when I would not upgrade my service. No respect as a paying customer. Mecca C. Friendly staff and service was fast and job well done. The crew is fun to interact with and they seem to really enjoy working on vehicles. They told me about my car problem. Chrissy D. Big R. Well, never been done wrong at a IVO.. I was well taken care if. Wayne s.

This was the 1st time in a while this has happened. You are my preferred vendor for oil changes, wiper blade replacement, light bulb replacement, etc. Connie P. Once I was in the bay, work started immediately.

Oil Change Andrew Jackson Parkway

Was in there less than 20 minutes. Janella H. Everyone was very courteous and polite. Quick and easy. In and out job. The person who had me pull into the garage and took my info clicked through the inspection items but didnt actually check any of The person who had me pull into the garage and took my info clicked through the inspection items but didnt actually check any of items. The second person noticed the first one had clicked some odd items as being a problem and asked them about it which turned out to be an "accident".

I came in with a groupon and didnt expect more service than the groupon stated but would have appreciated a bit more attentive check in person. The woman that came in to double check did a wonderful job though taking her time through the rest of the service. Jerry B. It was convenient remaining in my car as to exiting my vehicle and waiting in the front. The staff was courteous. I was in and out in no time! Great service. Jackie b. I like fast efficient service and friendly service! Kelly K. I appreciate the quickness of the service.

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The prices are higher than even at a dealership. Even with receiving coupons the prices are still considerably higher. Please consider lowering your prices particularly for your loyal Clients. Highly Satisfied, says it all. Kina Craig. Highly saiisfuef will continue going there job well done. Ryan T. I feel like the price was high for the fully synthetic oil change that I received. The service was excellent and friendly!!! I will always come back for now on!!! Thank you so much for the awesome service!!!!!!! The guys were very friendly and asked questions pertaining to the car.

Also found minor issues and informed me. Mustang Chris. Excellent service and watching them communicate. Was told every step. Way too high. I never said I was not satisfied. C of butterflies. Friendly, fast, and knowledgeable. Rochelle M. David H. Don't have to get out of the truck anymore.

Your air filters are overpriced, of course. Double what I could ha Double what I could have paid elsewhere. I'd left them at home-not thinking I would pass a Valvoline yesterday. You are a bit expensive, but on the other hand, it's quick--so its a trade off. Good staff at your Valvoline--not a bunch of idiots. Very polite and helpful and pointed out some stuff I had not noticed, which I always greatly appreciate. Not oversold on unneeded services,quick and friendly service. Fast, friendly and efficient. DEE G. Valerie H. I brought my car in around pm, the female worker was very prompt and got me in fairly quickly.

The other guys were very unprofessional - yelling, running around like I have never experienced before almost argumentative behavior. I only saw 1 guy that I recognized from past and felt the female was trying to hold it all together. I really felt bad for her. When I asked the guy checking my tire pressure if he saw a nail in my tire he quickly said no then the female said she would check again for me. Maybe the guy only knew little English.

But I really liked the female who waited on me. Jim C. I know you guys have a script and when I interrupted your guy he didn't get flustered or question me. He did only the work I ask He did only the work I asked for and did it fast and courteously. He advised me on what I needed now and what could wait for next time because I told him I was on a tight budget. Staff was nice and very informative. Service was quick and convenient. I ended up purchasing a new air filter and wiper blades while here, but never felt pressured to do so, and they were very quick to change these as well!

Staff professional, courteous, and quick. Was in and out very quick. The employees were friendly and the process was organized and detailed. My regular place!! Guys are friendly and funny!! Bobeau Nashy. Tammie carries herself well -- knowledgable, service oriented, and customer oriented. She accidentally quoted a light bulb repl She accidentally quoted a light bulb replacement lower than it should have been, but she charged me for the price I had okayed. Loved that. Had a great experience at this location first time in the area.

Rebecca J. The recommendations by your members have contributed to keeping my car in great shape. Fast service; pulled right in and the team got started. Friendly associates. Accepted coupon graciously and processed my service Accepted coupon graciously and processed my service quickly. Jane G. Plus, I love that my Nissan Maxima is running smoothly, and that I can stop Plus, I love that my Nissan Maxima is running smoothly, and that I can stop in for tire pressure check. Ronald G. MIKE P. Jeff W. Very long wait time in the bay.

They told me the tire pressure was good but they did not check them. I told the manager it was not done and he asked the tech if it was done. His response was yes and they were all good. I had him check them and they were not properly serviced. I went home and did the remainder of service checks they did not perform. I do not trust this company anymore. Asked to have the tires rotated which they did. I asked afterwards what the tread depth of the tires were and they state that th I asked afterwards what the tread depth of the tires were and they state that they do not do this.

If they do not do this, then the tire rotation may have put the tires with less tread on the front of my front wheel drive car. Good service and the tech didn't try to sell me anything i didn't need. Rebecca P. The woman did not encourage me to purchase a product that would not help my car. I had a problem with wipers, which she fixed. Evan K. The woman helping me was very friendly and nice.

She explained her recommendations with me and was very professional. The representatives provided excellent customer service! Service was fantastic as usual, but the gentlemen were very busy. Not their fault, but I could tell they were spending more time That being said, I was still in and out in less than 20 minutes.

It was also a really cool Dodge. Daniel K. Everyone was excellent. All of the guys worked as a team to get me in and out quickly. Preston was very knowledgeable and explai Preston was very knowledgeable and explained everything in detail to my full understanding. These guys have definitely earned my respect and will continue to get my business. Everyone was friendly, knew what they were doing, and got the job done in a timely manner. Brandi B. Friendly staff, quick service once in the service center, knowledgable staff. The service person was very polite, and even went the extra mile in trying to fix a problem I was having with my radio.

Mike L. Jacob took extra time to talk with me about my new vehicle's engine. The staff is really friendly and hard working. Jeanette P. Staff were friendly. Services were performed professionally. Merrick did a great job in welcoming me and taking care of me and my vehicle. David C. I only caught one guys name, but the whole crew was fantastic. Never have I had a more streamlined and comfortable oil change.

Johnny and the rest of the team are awesome. Sandra D. I have always gotten very good and dependable service from my many visits to Valvoline. The rep was really nice and explained everything well. The convenience and quickness was outstanding but the price was just way to high. Brit G. I have used this Valvoline location on Andrew Jackson Parkway since it was built.

I love all the staff and they are always so go I love all the staff and they are always so good to me. I am a frequent customer for top ups and checks etc. I love all the staff at this location and they always ask me where the dogs are as I often stop in when I am returning from a dog walk at the park. Great guys and a great location for me. Rebecca in Hermitage TN. I waited outside for over 30 minutes. Was told to change lanes twice. The car that arrived 20 Minutes after I did was serviced f The car that arrived 20 Minutes after I did was serviced first and left a good 20 minutes before I was completed.

The staff was working on another silver sports car parked to the left rear side of bay 3, believed to be an employees friends car as the young man was in street clothing and repeatedly asking employees about things. They were more interested in that car then the customers in the bay areas. Mastiff mom.

Tony L. The personnel were doing their job , but just moving to slow, I will go back but not too soon.. I felt that the pricing was a little steep. Other than that, a pleasant experience. Slow Monday. Went right in. Fast service. Christian H. The staff was great and very knowledgeable! The staff did their best, but it was rush hour, and the place was busy. Yet there were only three people working. Could have si Could have simply been a last minute personnel issue, but the wait was still a bit long. Kenny B. I pointed out that I might need windshield wipers and I definitely did , but your customer rep.

I bought wiper blades at a parts store after I left and replaced them myself. Other than that though, my experience was fine. TN Redkinia. Tremendous attitude by this staff. They are the younger generation than I but you would not know that by how polite and patient They are the younger generation than I but you would not know that by how polite and patient they were in this extreme heat.

Very friendly and informative. For this reason, will be back. Highly satisfied is a really hard thing to achieve, no matter how great the experience. It was an oil change, not a Caribbean va It was an oil change, not a Caribbean vacation. Quick service - however, I developed a transmission fluid leak later on after the service. It turned out to be unrelated to the It turned out to be unrelated to the oil change, but the tech - Jacob - drove all the way to our house to make sure it was not something that had happened in their hands.

He went above and beyond to make sure it was nothing they had done, and to fix it if it were their fault. My husband and I were blown away at his customer service. Please, hire more Jacobs!! I enjoy coming to have my oil changed here because the coupons that are mailed are of great value to me. This is always been a This is always been a good store.

Keep up the good work. Great customer service and honesty about the necessity of additional purchasing. As soon as I arrived I was acknowledged and ass As soon as I arrived I was acknowledged and assisted!! It would have to be gold trimmed for me to be highly satisfied. The experience was the usual quality that I have come to expect The experience was the usual quality that I have come to expect from Valvoline.

Satisfied customer. Patricia P. Every service done was was explained clearly. Tech did not try to oversell anything. Don A. The team was sharp and helpful. They were pro's. I really enjoyed my visit , I have been there several times in the past. I will continue to return. Brian H. Nothing improper with the car servicing. May want keep the restroom a more frequent once over. They were professional, friendly, honest and quick.

I was going to get tire rotation but they told me I had another issue that I was going to get tire rotation but they told me I had another issue that needed to be corrected and instead of doing the tire rotation and breaking my lug nuts they suggested to get new lug nuts and then they would be happy to do rotation. That means a lot being a female mechanics take advantage of woman, this made me trust Valvoline even more. Jordan C. They guys were really awesome and fast with their work. Good service! The staff was not rude at all. But it's the first time I left without a few smiles personalities.

They are reliable and provide good service. Darcy P. I used a coupon for a good discount on my personal vehicle. Will bring the company vehicle in shortly. Employees were nice and knew what they doing. Friendly staff very professional great value. It took more than an hour to get the oil changed.

I use a full synthetic oil. I don't make a lot of m I depend on my car for work so it has to run right. No car no job. I am being priced out of the market. Their was a guy their who just walked around and did nothing. I never saw him touch a car the entire hour or so that I was their. They were accurate as well as extremely polite regarding all services involving the car. They suggested a few things and answere They suggested a few things and answered all my questions. They weren't aggressively pushing services which was fantastic.

It was a pleasant visit, as usual, to this particular location. Service was fast, no waiting, staff was extremely friendly and I was not pressured to buy a bunch of extra items. They had my c They had my car in the computer and offered items that were due or offered items that would be coming soon that needed to changed. I like the care they provided and I will return to this location for my next oil change. Friendly service, quick and satisfied. No one had ever checked it before during a visit, nor did I kn No one had ever checked it before during a visit, nor did I know it should be checked.

She showed me how dirty it was and explained that was the filter for the air coming into the car and offered to change it. The technician was neat and professional. And she took car of my car and answer my questions without difficult. Ed, NFD.

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I have been going to this store for years. I will not change. I am highly satisfied. Tony B. The staff was extremely nice and friendly especially the young gentleman that I worked directly with. Brandy E. Everyone is so friendly and knowledgeable. I absolutely loved the promptness of the staff and their communication and team work.

Never visited here. I was very pleased. Very friendly staff. Evelyn F. Technicians were courteous and told me about a leak - that I wasn't aware of. Jeff D. I just believe a few things could have been done better. The people there did a good job though. Great Awesome customer service!!! Maddie P. Overall, the service was prompt, friendly and professional. As a senior citizen, i am glad there is a safe and trustworthy place to have my car serviced.

Captain Steve. I think I saw the clock on the wall at 28 minutes when I was finally getting finished in the bay. This does not count the more This does not count the more than 20 minutes I waited outside. I understand it is the end of day and a lot of people are trying to get their oil changed. I just was frustrated as I thought it would be 15 or less once I got inside. Was in a hurry so I am a realist and understand why this caused me more frustration than I should of let it.

Again, the staff was great and seem to have fun at their job which is enjoyable to watch and listen to. They knew I was there for an oil change but still put me in bay 1, behind a vehicle getting tires rotated. Bay 2 would have bee Bay 2 would have been much faster. Cross country traveler. Staff was knowledgeable in what they were doing. Knew exactly where to find filters to check, I had no idea my cabin filter was Knew exactly where to find filters to check, I had no idea my cabin filter was behind my glove compartment.

It was free. I just had them top off the liquids. The staff know me well and are al The staff know me well and are always super friendly and polite. I enjoy my visit with them and will continue to use this center. I recommend it all the time to friends and neighbors. They are always so pleasant to me. I have had all my cars over the years use the synthetic oil, including my drag racing cars in the past.

It does a great job in protecting the engine and prolonging the life of the car. Love Valvolineā€¦. Everyone was very Courteous, and knowledgeable. I was in and out quickly, and was notified of all services done to my vehicle. Everything was great staff was very nice and helpful. No problems.

Initially the service staff missed my brake light which needed replacing. They also required two different members of staff to replace the bulb and took some time. Virginia D. Service took about 25 minutes with one other vehicle in the store. Diane C. I have been going to this Valvoline Instant Oil Change for many years. This was the first time with a different car. Everyone was extremely nice, and the guy who talked with me first was the greatest. If I wasn't pleased with this place, I certainly wouldn't have been going there all these many years. The reason I will not be returning to this Oil Change place is because I am moving away from the area.

Double J. I never satisfied when I have to pay out money. Kind,Courteous, prompt service. Peter M. First, I roll in at 8am and the team is understaffed. People didn't show up or something. So that meant there were two people So that meant there were two people upstairs and one person downstairs for three bays.

And these guys were busting it out. It was awesome. Merrick and Matt were awesome. Friendly and hard working and open about how long it was going to take. Guys were awesome. The best experience I have had at Valvoline because of those two. Good Job. They always seem to do a great job when we come here. I feel like a pay a little more than elsewhere but they tend to do more q I feel like a pay a little more than elsewhere but they tend to do more quality work. Took about 20 min to get in this time and we were in the bay for about min I was there much longer than i had planned for an oil change but i think they were having issues with a plate and screws or something.

The staff was young and were joking a lot amongst each other. I had concerns about my tires, and as I was preparing to leave, I h I had concerns about my tires, and as I was preparing to leave, I had to stop and ask about my tires. Otherwise, it was great. Dana F. I was dangerously low in oil, and the attendant was so courteous in the way he advised me to keep a close eye on how long I wait I was dangerously low in oil, and the attendant was so courteous in the way he advised me to keep a close eye on how long I wait to get my oil changed from now on.

This is a well-managed shop, and all the service personnel have been very well-trained in being personable with the customer. I particularly enjoyed meeting Laron this time; he has great people skills and seems to know his stuff mechanically. The prices are getting pretty high, though. The staff was enthusiastic, cheerful, and took the time to explain the options to me patiently despite the oppressively hot weat The staff was enthusiastic, cheerful, and took the time to explain the options to me patiently despite the oppressively hot weather.

Great job! I waited a very long time inside the shop on them to get the oil for my truck. He told me several times that they were going to He told me several times that they were going to get it, but nobody did. There was only one other car in the shop and nobody seemed to be in a hurry to finish my truck. Mary W. Everyone there are awesome workers! Answered questions.

Treated me with respect! Enjoyed their caring attitudes. People lik People like theses are herd toncome by! No up-selling; saw me promptly on a very busy day; feel my car was well taken care of; honored my coupon. Very professional staff, overall friendliness and excellent service!

Quick friendly service very professional. The employees were very friendly and informative. Seeing them I will be back to visit them again. Tennee "C". I've been using your service for years. If I was not satisfied I would not be going. I have no complaints. It's an oil change fa It's an oil change facility not a spa!

Cheryl C. Staff was prompt to greet me, wait was short, services offered and explained. Overall experience was painless and pretty quick. Was not pressured into unnecessary services. All staff were very friendly and professional! The customer service was top notch during my visit. I had intentions of just getting an oil change, but I was asked if I would l I had intentions of just getting an oil change, but I was asked if I would like my in cabin filter inspected, which I said yes to.

Upon inspection, it seemed like it was time for a change, so I went ahead and had that done, too. I was informed of how much it would be beforehand. I was shown the oil stick once my replacement was finished. I will be back! Michael P. Having the technicians available to swarm over my car and get me taken care of. Seemed they were all doing something in order to Seemed they were all doing something in order to make sure I didn't have to spend much time waiting.

Great service, kind and knowledgeable staff. Had me in and out with no hassle.

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Prompt service Tracie S. I have use valvoline for many years. I have always been satisfied with the service and knowledge of the attendants. A1 service c A1 service customer service. Brandon, Laron, Merrick, Dylan were very friendly and efficient. I quite enjoyed my time there as they were quite entertaining. The service technicians were friendly and efficient.

Hours Of Operation

They did their jobs and I have no complaints in that regard. However, durin However, during my tire rotation a "nail" was found in one tire. The technician who informed me of this was very nice and helpful in providing me with options. Unfortunately, Valvoline does not offer a service to plug a tire and I had to take the time to go elsewhere. I was recommended to check out Tire Discounters and upon my arrival there, learned that they offer the same service synthetic oil change and tire rotation for about one third of the price I had just paid at Valvoline PLUS had the ability to fix the problem discovered during that service which actually turned out to just be a piece of metal stuck in the tire tread that had not actually punctured through.

I am frustrated by both the time and money I wasted and do not feel there was any extra value added to justify that huge price difference for the same service. Jeffrey D. The staff were friendly and energetic. They communicated well and clearly. They didn't upsell me. They answered all of my questi They answered all of my questions. And had an obvious but not contrived positivity. Tammy Justin and Johnny..

Always courteous, friendly, and usually pretty quick. Bob C. Brandon, the manager, was very courteous and made sure that all needed was done correctly. Did a good job. Kri R. Did what they were suppose to do. RHP Huge differenc Huge difference. Looking for another Quick Lube place to take my business too. Stephen B. While waiting outside for the vehicle in front of me to be completed, I was greeted by an employee who confirmed the reason for While waiting outside for the vehicle in front of me to be completed, I was greeted by an employee who confirmed the reason for my visit and then proceeded to check my tire pressure, lights, windshield washer fluid, etc.

Bill T.


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Surprised at the level of courtesy, professionalism, and the lack of pressure to buy additional services. Cameron W. The guys were very friendly,knowledgeable, and as always the visit enjoyable. Will definitely be visiting this location again. Ms Suzi. Guys were very friendly--always a plus! Enjoyed the back and forth laughing. Guys seemed to enjoy their jobs. That's always That's always a good recommendation for revisiting a place. I keep coming back even though I have moved and are closer to other locations. Doesn't that say a lot??

I was really impressed, with the process. The team of people that were working together had a great repour. Chris S. With that said, it was worth the price of not having to deal with the non With that said, it was worth the price of not having to deal with the nonsense of self maintenance.

Communication is key to any thriving business, and each member of staff clearly communicated to each other, and to myself, each step of the process. I wa not pressured to buy the additional item that I purchased. I was, however, shown the difference of current state vs new. To top that off, they are dealing with the public. Kudos for a job well done! Prompt and everyone was to the point. I wasn't sold anything I didn't need. The wait before being serviced was very long. Over an hour. The staff are friendly and knowledgeable. They seem to work well as a team.

Pauline G. I have used Valvoline for all my cars with the synthetic oil. Used it in all my drag racing cars too.. They sponsored my Drag ca They sponsored my Drag cars in the old days. Also had a transmission fluid change this time too. Additional restrictions apply. See participating dealer or VWTireStore. Only VW original equipment tires, original equipment alternative tires, winter tires, and wheel and tire packages are eligible. Additional restrictions may apply. Valid at a Volkswagen dealership only. See dealership or VWTireStore.

Invoice must have eligible tire name and proof of purchase clearly indicated. Online purchases must include copy of the online purchase invoice and the installation invoice from authorized Goodyear Retailer. Allow 6 to 8 weeks for Prepaid Card delivery. Additional terms and conditions: Limit one 1 mail-in rebate per qualifying purchase, per visit. Limit one 1 rebate form per tire purchase, per envelope. Limit four 4 rebates per individual consumer per promotion period.

Service Coupons and Specials

Cannot be combined with other Goodyear rebate offers. If your vehicle requires six tires, tire rebates are available on a prorated basis for the two additional tires. The minimum purchase is a set of four tires and the maximum purchase is six tires per invoice.

Offers available only at authorized participating U. Dealerships and websites. Offer valid only for U. Commercial fleets are not eligible for these rebates. Not valid on previous purchases. Rebate offered by Goodyear. Goodyear reserves the right to substitute a check of equal value in lieu of a Prepaid Card at its discretion. Fraudulent submissions will not be honored and may be prosecuted. Sponsor is not responsible for noncomplying rebate submissions or for lost, late, illegible, postage-due or undeliverable mail.

Noncomplying rebate submissions will not be honored, acknowledged or returned. Void where taxed, restricted or prohibited by law. All decisions made by Goodyear or its authorized representatives relating to the validity of any submissions are final and binding. This promotion is subject to all federal, state, and local laws and regulations. Retain copies of the materials you submit. By responding to this offer, you will be disclosing all the information requested on this form to a fulfillment company affiliated with Goodyear for processing the rebate.

The fulfillment company uses this information to process and fulfill your rebate claim. Mastercard is a registered trademark of Mastercard International Incorporated. This Prepaid Card may be used everywhere Mastercard debit cards are accepted. Registration, activation, acceptance, or use of this Prepaid Card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement.


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Goodyear is not affiliated with Mastercard. Prepaid Cards will not have cash access. Each time you use the Prepaid Card, the amount of the transaction will be deducted from the amount of your available balance. Prepaid Card will be issued in the name on the redemption form only.

Prepaid Card expires after 6 months, subject to applicable law. Prepaid Card is non-transferable and non-refundable. Terms and conditions apply to the Prepaid Card. Certain fees may apply. See Prepaid Card for details. Offer excludes commercial, fleet and group purchases, employee changeovers, and warranty replacement purchases. Valid in the U.